Aplicación de control estadístico de calidad para optimizar los procesos de certificación bajo la norma NTC 5926-1 de ascensores electromagnéticos e hidráulicos Aplicación de control estadístico de calidad para optimizar los procesos de certificación bajo la norma NTC 5926-1 de ascensores electromagnéticos e hidráulicos

Abstract

This study is based on the application of statistical process control to assess and improve the quality of vertical transport inspection services provided by ECA Consultoría e Interventorias de Colombia S. A.S. The company needs to optimize the administrative processes in order to comply with the time established in the internal procedure “PR-IVS-003: Procedure for the Provision of Vertical Transport Services”. One of the objectives of the project was to apply the DMAIC methodology with Six Sigma tools, since they allow to determine which of the activities carried out during the administrative process are out of statistical control, and therefore are subject to planning corrective actions, as well adopting a possible solution that guarantees the fulfillment of the agreed time to generate confidence and guarantee the quality of the service provided to the clients in Bogota.